SoulLink Terms

This Agreement (hereinafter referred to as “This Agreement”) is a legally binding agreement between you (hereinafter referred to as “Users”) and the operator of the SoulLink AI Interaction Software (hereinafter referred to as “This Software”) (hereinafter referred to as “Operator”) in connection with users downloading, installing, registering, logging in, and using the AI Interaction Services related to this Software. This Agreement strictly follows international law principles, software services industry practices, and relevant international regulations (including but not limited to the European Union‘s General Data Protection Regulation (GDPR), the United States‘ California Consumer Privacy Act (CPRA), the ISO/IEC 27001 Information Security Management System Framework, etc.), and applies to all users who use this Software. By using this Software, the User is deemed to have fully read, understood, and agreed to all terms of this Agreement; if the User does not agree to this Agreement, the User should immediately stop using this Software.

This Agreement may be revised at any time in accordance with legal and regulatory updates, software functionality iteration, and operational needs. After the revisions, users will be notified through this software pop-up window, notification, etc. The revised terms will take effect from the day of notification, and users‘ continued use of this software will be considered acceptance of the revised agreement.

1. Definition and scope

1.1 Core Definitions

1.1.1 This Software: Means the SoulLink AI Interaction Software and related subsidiary services, including but not limited to the client, web, and mobile versions of the Software, as well as all core and assistive functionality modules and updates such as AI Interaction, feature settings, data synchronization, etc.

1.1.2 User: Means a natural person, corporation, or other organization that downloads, installs, registers, logs in, and uses the Software-related services. Users must possess full civil rights competencies and the ability to conduct civil acts, conforming to the internationally applicable eligibility requirements for civil subjects.

1.1.3 Operator: Means the entity responsible for developing, operating, maintaining and providing services for the Software, possessing all intellectual property rights and operational control over the Software, and bearing the relevant obligations stipulated in this Agreement.

1.1.4 Third-Party Services: Means services provided by third parties that are integrated or linked to this Software, including but not limited to third-party cloud services, data analytics services, payment services, etc., whose service terms and privacy policies are independently established by the third party and bear the relevant responsibility.

1.2 Applicability Scope

1.2.1 This Agreement applies to the entire process of users using this Software, including but not limited to all operations and related services such as software download, installation, registration, login, AI interactions, feature settings, feedback suggestions, account management, etc.

1.2.2 This Agreement does not apply to third-party services. When users use third-party services, they are subject to the third-party‘s terms of service and privacy policies, and the operator assumes no responsibility for third-party services.

1.2.3 This Agreement is not complete, applicable international applicable relevant laws and regulations and industry practices; if the terms of this Agreement conflict with relevant international laws and regulations, the relevant laws and regulations will take precedence.

2. Acquisition and Installation of Software

2.1 Software Acquisition

2.1.1 Users should download the Software through officially authorized channels of the operating party (including, but not limited to, official websites, authorized app stores, etc.), and should not download or install versions of the Software that are not authorized through unofficial channels.

2.1.2 Operators are not responsible for the security and stability of versions of Software downloaded from unofficial channels, and operators are not liable for any compensation or compensation for any losses suffered by users due to the use of unofficial versions of Software.

2.2 Software Installation and Uninstallation

2.2.1 After downloading the software, users should follow the software installation instructions and the system requirements of the devices they are using to complete the software installation, following the security specifications of the relevant devices during the installation process.

2.2.2 Users may uninstall this Software according to their own needs in accordance with the device operating specifications. After uninstallation, this Software will stop providing all services, and the data related to the user account will be treated in accordance with this agreement and this Software Privacy Policy.

2.3 Software updates

2.3.1 To improve service quality, fix security vulnerabilities, and optimize the AI interaction experience, operators may release updated versions of this Software at any time. Updates may include feature optimizations, bug fixes, AI model upgrades, security enhancements, and so on.

2.3.2 Software updates can be divided into automatic updates and manual updates, and users can choose the update method based on their own needs; if users choose not to update, it may result in some AI interaction functions not working properly, and the operator does not take responsibility for this.

3. User account number

3.1 Account Registration

3.1.1 Users who use some of the core features of this Software (such as AI interaction record synchronization, personalization settings, etc.) need to register an account, provide truthful, accurate, and valid information (including but not limited to email addresses) and set a secure password.

3.1.2 The User commits to the authenticity and validity of the Registration Information, and if the Registration Information is false, incorrect or invalid, the Operator has the right to suspend or terminate the account service, and the User assumes full responsibility for the resulting consequences.

3.1.3 Users can sign in to the Software through email registration, or through a third-party account (such as Google, Apple ID, etc.) authorized by the Operator. Third-party account sign-in must comply with the relevant requirements of the third-party platform, and the Operator receives only the basic information necessary to complete sign-in verification.

3.2 Account Management

3.2.1 The user accounts are kept by the user themselves. The user is responsible for the security of the account and password. The user must not disclose the account information to any third party. If the user‘s account is stolen or misused for their own reasons, the user will bear all the losses resulting.

3.2.2 User Accounts are for your own exclusive use and are prohibited from being gifted, loaned, rented, transferred, sold or otherwise authorized for third parties to use. Otherwise, the operator has the right to suspend or terminate the account service, and the user will bear the resulting responsibility.

3.2.3 If a user discovers an account anomaly (such as theft, misuse), they should promptly notify the operator through the contact method agreed in this Agreement. The operator will process the verification based on the information provided by the user and strive to protect the user‘s rights and interests, but will not bear any losses caused by the account anomaly.

3.3 Account Logout

3.3.1 Users have the right to request the cancellation of an account. The cancellation of an account must be carried out according to the cancellation process of this Software. After the cancellation, the data related to the account will be deleted or anonymized in accordance with this Agreement and the Privacy Policy, and cannot be recovered.

3.3.2 After signing out of an account, users will no longer be able to use that account to log in to this Software, and the rights to related services will automatically terminate, and the operator will not be liable for any compensation.

4. Software Services and Usage Specifications

4.1 Core Services

4.1.1 This core software service is an AI interaction service. Operators will strive to ensure the stability and smoothness of the software service, providing users with an AI interaction experience that meets international standards, including but not limited to text, voice, and other forms of interaction responses.

4.1.2 Operators have the right to adjust and optimize the content of the software services based on operational needs, including but not limited to adding and subtracting functional modules, adjusting AI interaction logic, and the relevant adjustments will be notified to users through software notification.

4.1.3 Operators do not guarantee the absolute authenticity and accuracy of AI interaction output content. Users should carefully identify AI output content and not use it as professional advice. Operators will not be responsible for losses caused by relying on AI output content.

4.2 Usage Specifications

4.2.1 When users use this Software, they must comply with relevant international laws and regulations and industry standards, and must not use this Software to engage in any illegal and unlawful activities, including but not limited to the dissemination of illegal information, infringing content, maliciously attacking software systems, abusing AI functions to generate undesirable content, etc.

4.2.2 Users are not permitted to reverse engineer, reverse-compile, decompile, tamper, etc. with this Software, produce, distribute decompiled versions of the Software, modify versions of the Software, or violate the intellectual property rights of the operating party.

4.2.3 When users use this Software, they should respect the legitimate interests of other users and third parties, do not publish offensive, slanderous, harassing, etc. inappropriate content, and do not violate the legitimate rights of others, such as portrait rights, reputation rights, and intellectual property rights.

5. Intellectual Property Rights

5.1 Operator Rights

5.1.1 All intellectual property rights of this Software (including but not limited to copyrights, trademarks, patents, trade secrets, AI algorithms and models, etc.) are owned by the operator, users obtain only the right to use this Software, and may not violate any intellectual property rights of the operator.

5.1.2 Intellectual property of all content in this Software (including but not limited to text, images, icons, interface design, AI interaction logic, output templates, etc.) is the property of the operator or relevant rights holders, and users are not permitted to copy, distribute, modify, or use such content without permission.

5.2 User Rights and Obligations

5.2.1 Users agree that the content they upload and publish during the use of this Software (such as interactive instructions, feedback, etc.) has legal intellectual property rights or associated licenses, and will not violate any third party intellectual property rights.

5.2.2 If the Content that the User uploads or publishes violates the intellectual property rights of a third party, the Operator has the right to delete the relevant Content, suspend or terminate the account service, and the User shall bear all responsibility arising from this, including but not limited to indemnifying the third party and the Operator.

6. Third-Party Service Description

6.1 Access to Third Party Services

6.1.1 This Software may integrate or link to third-party services, including but not limited to third-party cloud services, data analytics services, payment services, etc. Third-party services are provided independently by third parties, and their service quality and security are the responsibility of the third parties.

6.1.2 Operators provide access access only to third-party services, do not control the content and operation of third-party services, and assume no responsibility for third-party services.

6.2 Use of Third-Party Services

6.2.1 When users use third-party services, they must comply with the third-party service terms and related regulations. The privacy policies and service rules for third-party services are set by the third-party, and users should carefully read and understand them.

6.2.2 If users suffer any losses due to the use of third-party services, the third party will be liable and the operator will not be liable for any compensation or compensation; if third-party services violate users‘ legitimate rights, users may negotiate directly with the third party or defend their rights through legal means.

7. Disclaimer

7.1 Disclaimer for Irresistible Forces

7.1.1 This Software is unable to provide service normally due to irresistible forces (including but not limited to earthquakes, floods, typhoons, wars, network disruptions, server failures, AI model anomalies, etc.), the operator assumes no responsibility, and users are liable for the related losses on their own.

7.1.2 Upon the occurrence of an irresistible force, the operator will endeavor to take measures to restore service and promptly notify users, but does not guarantee the time and effect of service restoration.

7.2 Other Disclaimers

7.2.1 The Operator assumes no responsibility for any loss or inability to use the Software properly due to the user‘s own device problems, network problems, improper operation, etc.

7.2.2 Operators do not make absolute commitments to the service quality and stability of this Software. If service is temporarily interrupted due to software optimizations, AI model upgrades, etc., the Operators will not take responsibility, but will strive to minimize the interruption time.

7.2.3 To the extent permitted by applicable laws and regulations, the operator will not be liable for any indirect losses, incidental losses, punitive damages, etc., including but not limited to profit losses, data loss, etc., resulting from users‘ use of this Software.

8. Contact and Dispute Resolution

8.1 Contact

8.1.1 Users who have any questions, suggestions, or complaints regarding this Software Service, this Agreement, may contact the operator via the following email address: grangorov@nikolova73.com.

8.1.2 The operator will respond to the user‘s inquiries, suggestions or complaints within 7 working days and promptly address the relevant issues to safeguard the user’s legitimate rights and interests.

8.1.3 Related notifications and announcements between the operator and the user can be delivered through this Software pop-up window, notification, email, etc., and the delivery is considered received by the user.

8.2 Dispute Resolution

8.2.1 The establishment, execution, interpretation, and dispute resolution of this Agreement will be governed by the principles of international law and relevant international conventions, and in the absence of relevant international conventions and principles of international law, by the laws of neutral third parties (such as Swiss law).

8.2.2 Any dispute arising between the user and the operating party due to this Agreement shall first be resolved through friendly negotiation; if negotiation fails, either party has the right to apply for arbitration with the International Chamber of Commerce (ICC), the language of arbitration being English, and the arbitration ruling being final and binding on both parties.